Frequency Asked Questions
EnumTech(R) is a Canada-based company that has a SaaS-based product called Enum https://enumhq.com (opens in a new tab). We help individuals and businesses to improve their experience using AI technologies.
We launched in May 2023.
The founder, Katherine Mitrich (Kleymenova) came up with this idea several years ago, after 6-hour waiting in the queue to resolve an issue with the Internet provider. That time, she tried to find a way to connect existing chat solutions with AI but failed. In 2023, as soon as ChatGPT came out, she remembered the old idea - this is how the Enum was born.
You pay a small fee that partially covers the costs of running our service. You probably don't know but under the hood, it's a very complicated and pretty expensive system containing many elements such as databases, hosting our web application, and connecting to other services (for example, in some cases, we use a paid crawling service to make the process of crawling websites smoother).
You enter it in your account's settings;
We store all such information (like the OpenAI key and your password encrypted). Of course, nowadays, there is always some risk of data breach but currently, it would be pretty hard to crack all these keys - we use the SHA-256 algorithm which is almost impossible to crack.
It can be selected in 2 places:
- In your account settings:
- In your project's settings:
Why do we have these settings in two different places? You may want to set a model for most of your projects, like a default one, and then set a different model for a specific project.
We generate answers via OpenAI ChatGPT (opens in a new tab).
To create embeddings, we use the text-embedding-ada-002 model. For generating responses, we use the gpt-3.5-turbo, gpt-4, and gpt-4-turbo models. Please note that two latter models are available for users who bought the "Key" plan. Also, lower models like Curie and DaVinci are available.
Please follow the Crisp guide (opens in a new tab).
There are several reasons why it may not work (by working we mean the chatbot is answering your users' questions).
Check if the Enum plugin for Crisp was installed and integrated successfully. If you see this, it means you actually didn't install the plugin:
Check if your chatbot is enabled.
Check if you have more than other projects and accounts with the same chatbots. We do not prohibit creating multiple accounts with us (if it doesn't break our terms) but it happens with some of our users that they forgot about already existing accounts with the same bot. When a new message is coming our inner application looks for any project by the website id and there is no guarantee it will be a "right" project. So, if it's your case, just sign in using another browser, then find the project and remove the chatbot you don't want to be confused with.
Check your OpenAI account (for those who are on the "Key" plan). If you are out of your credits, no more calls to ChatGPT can be made until you pay.
There is a setting you can use to pause the chatbot as soon as an agent joins the conversation. It can be found in the chatbot's settings, on the Custom Behaviour & Automation tab, in the Chatbot in session tab:
You may create a custom prompt where you describe the style of responding. For example, if the responses are too short you may write "Respond in a polite, verbose manner explaining every single detail" or something like that. This setting is available on the project's settings page, on the AI Settings tab:
Here you also can check the Replace the default prompt switch (if it's not turned on, your custom prompt will be added to our default prompt).
The default prompt is not just a prompt, it's a combination of prompts and code to help achieve the best results while using the ChatGPT. It has such features as language detection and others.
Yes, it can. You may ask it about common things, greet, or even invite for a date.
There could be several reasons for that:
- Your website is protected too hard. We already cope with CloudFlare protection but it may be even harder. Check with your provider if they protect your website from crawling by bots.
- Check if your website should (or should not) use the "www" prefix.
If you see an error message while indexing, it may mean that something went wrong. Possible reasons:
- you lost the Internet connection
- there was an error on the server
- the server was down.
Although there are several reasons, none of them is fatal for your indexing process. During the crawling and indexing process, we update your data source on a regular base, so no data is lost. During the indexing, we also uncheck every URL that was indexed so if the process suddenly stops you can continue with other pages. To continue, just refresh the page in your browser, and click the Keep crawling or Start indexing - whatever you started, the corresponding process will be start from the point where it stopped.