Here you can change the parameters to customize your chatbot and its behavior.
Here, you can control the availability of the chatbot and whether to include the links to the responses.
Selecting this option disables the AI bot, so you can speak to your customers without its interruptions.
If you want the chatbot to include the most relevant links in its response, check the Show source links in response checkbox.
This checkbox is turned off by default.
This is how the response with links looks:
We include 5 found links, the first one is marked as "Source", and others as "Additional sources". The titles are automatically translated into the user's language:
Here, you specify how your chatbot and its responses look:
You may choose from 3 options:
- the default Crisp userpic
- a "cute" Enum robot userpic
- your own URL to a userpic.
Default Crisp userpic:
a cute robot:
your own URL:
This name is shown as grey text beside the chatbot's icon. You may leave it empty or enter your chatbot/company name.
Here are 4 sections, all collapsed by default:
Here you define your chatbot's automatic behaviour during the sessions:
- Pause the chatbot when agent joins the conversation
If this checkbox is checked, then every time when you or your agents join a conversation with the chatbot, the chatbot will be quiet.
All the paused sessions can be found on the Paused sessions tab, more information is below. To re-run the session in semi-automatic mode, use the next option.
- Re-run chatbot when conversation is resolved
This indicates to re-run the chatbot when you click the "Mark this conversation as resolved" in the Crisp dashboard:
- Send this message when re-running chatbot
It's a good idea to let your user know that the chatbot is running again so they can enjoy your support 24/7.
Specify what the chatbot should do when user wants to talk to human beings.
- Send this message when user requests for human
Enter a message you want to be sent to the chat when a user requests human assistance. Usually, it's just an information that humans will join the conversation soon.
- Notify me when user requests assistance
Currently, you can only send email(s) to notify you that somebody waits for you (we will add more notification channels in the future).
To add an email, click the "Add a notification" button, enter email, and press the Return button.
Here is the example notification sent by email:
If you use Crisp triggers, you may consider using these options to avoid duplicating answers (from triggers and the chatbot).
Wait for Crisp Trigger response Check this option to make the chatbot wait for the trigger's response. If not checked, the chatbot will answer without waiting.
Wait time (in seconds) for Crisp Trigger response Specify how many seconds to wait. From our experience, 4 seconds is good but you may find it too fast or too slow, depending on your trigger's parameters.
You can add several buttons to your messages. Below each option, there are preview buttons where you can see how they would look in your chatbox.
Please note, that if you show a button, it must have a text label (Crisp doesn't allow buttons without text). So, if you remove the text from a field, the default label will be used instead.
This is how the buttons look for a user:
They allow a user to give your chatbot feedback: good or bad. You can enter your own text labels for both buttons:
In your Crisp dashboard, you will see the feedback:
This button allows a user to mark the conversation resolved (or closed).
When a user clicks the button, it's resolved what you see in your Crisp dashboard:
When a user clicks this button, the corresponding response and notification will be sent if you set them up as described here (opens in a new tab).
Sometimes you can see the colorful icons, sometimes not. It all depends on the browser. For example, in Firefox it will look differently:
Here you will see data regarding any chat sessions in which AI has been deactivated due to an agent joining the conversation (if you have the setting toggled on).
Use the chat page button to jump into the active chat inside Crisp:
Click "Run again" to reactive the AI in the paused session:
The AI will resume answering questions; however, if you join the conversation again, the AI chatbot will be deactivated again.